Customer Service OfficerShangri-La Hotels & Resorts

The Palawan @ Sentosa is the Shangri-La Group's first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique dining experiences at a terraced beach club, a family beach club and gourmet food trucks poised to provide delicious fare along with the perfect setting for friends and families to relish island vibes.We are looking for Customer Service Officer, to join our team at The Palawan @ Sentosa!As the Customer Service Officer, we rely on you to:
Greet guests warmly and always provide a high standard of service
Offer accurate information on events, facilities and services
Assist with reservations, ticketing and guest registration as required
Handle guest feedback, inquiries, and concern with professionalism
Liaise with other departments to fulfil guest requests
Maintain a tidy, welcoming, and informative at Service Counter
Support daily administrative tasks such as logging guest interactions, preparing materials and updating service information
We are looking for someone who:
Has experience in guest services, hospitality, or customer-facing role
Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our attraction is an international destination
Willing to work shift
Proficiency in Microsoft Office
If you are the right person, what are you waiting for? Click the apply button now and be part of the team![Not translated in selected language]
Shangri-La Hotels & Resorts

Palawan
Permanent
Full-time