Customer Service Officer - inbound and outboundBeepo, Inc.

Description
Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
Duties and Responsibilities:
Key Responsibilities
• Deliver excellent customer service to allocated customers
• Strive to continuously enhance service delivery to customers
• Meet required KPI's for service delivery and entering of customer information
• Ensure accurate data is captured when entering data in CRM
• Follow-up of customer requests
• Ensure consistent execution of the end to end processes in compliance with company policies and finance timelines
Health, Safety & Environment (HS&E)
• Know the company's mission and values with respect to HS&E non-negotiable behaviours and performance
• Participate in the company's Safety first culture and report all unsafe acts and observations
• Ensure duty of care obligations are adhered to and you participate in the workplace in a safe manner at all times
• Participate in training to obtain the appropriate skills and experience safely perform role
• Adhere to the company's policies and procedures at all times
General Responsibilities
• Act in accordance with the company's Vision & Values and positively contribute to the company's positive culture
• Comply with all directions and plans to ensure corporate governance
• Comply with all statutory obligations
• Undertake any other duties, responsibilities and directions as requested
Qualifications and Experience:
• At least 1 to 2 years of experience in Inbound and Outbound Customer Service and Sales
• Experience with any CRM
• Strong documentation skills
• Ability to work on admin tasks (e.g. reporting the number of calls completed, collate customer feedback, etc)
• Excellent verbal and written communication skills
• Process and results-oriented
• KPI oriented
• Flexible and can multitask
• Can easily adapt to changes in the business processes
• Strong organisational skills
• Ability to build partnerships and works collaboratively to meet shared objectives
• Excellent telephony skills
• Sound computer skills
• With career aspirations
• Has empathy and compassion
• With calm communication techniques
• Has the agility and patience
• A strong will to succeed
• A positive contributor
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  2 minutes ago