Customer Service Manager | auraThe SM Store (SM Mart Inc.)

Job Description:
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
• BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
• RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
• AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
• TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Qualifications:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 5 year(s) of working experience in the related field is required for this position.
Strong communication skills and phone etiquette. Required language(s): English, Filipino
Required Skill(s): Customer Service
Basic computer skills (MS Office)
Applicants must be willing to work in The SM Store Aura.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time position(s) available.