Customer Service executiveFoodpanda

In this role, you will be empowered to accommodate our clients, partners, and customers with high level of professionalism, courtesy and accountability
You are expected to deliver service excellence and maximize customer satisfaction
Ensuring that all the orders are properly prioritized, documented, tracked, and fulfilled
Work with the external team to stay updated on product and service knowledge
Collaborate and partner with the Supervisor managing the overall performance of the assigned subgroup within foodpanda's customer service team in delivering key performance indicators in the following areas: Quantity of Work, Quality of Work, and Customer Impacting metrics
Being able to identify gaps or opportunities and be able to present solutions or actions via projects or process improvements
You will cross collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.
Collaborate with Inter-department resources to fulfill or address issues and challenges within the customer service environment
Identify opportunities and recommendations for continuous process improvement
Bachelor's Degree in any discipline
2-3 years relevant contact center experience preferably in reservations sales accounts
Strong Written and Verbal communication skills (English and Filipino)
Understanding of Service Level - KPI, Customer Satisfaction and Net Promoter Score
Intermediate knowledge in using Microsoft Office and/or GSuite Applications
Intermediate skills in Presentation or reporting
Strong understanding of teamwork
Entry Level / Junior, Apprentice Customer Service E-Commerce Bachelor's degree graduate
foodpanda (part of Delivery Hero) is the leading global online food delivery marketplace, active in 11 countries and territories. We have the largest food network in the world with more than 150,000 restaurant partners and a global leader in the space with 291.5 million orders processed (2017).The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology. For consumers, foodpanda offers the convenience to order food and the widest gastronomic range from where they can choose their favorite meal on the web or via app. In the Philippines we remain strong as the leading online food delivery platform with the aim to work with the top-notch talent in the market that could drive the business to unparalleled growth.
Kalibrr

Cebu City, Cebu
Permanent
Full-time