Customer Service executiveIGLOOCOMPANY PTE. LTD.

Job purpose
A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties and responsibilities
Manage incoming calls, emails or chat depending the LOB igloohome assigns
Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Take the extra mile to provide customer satisfaction
Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
Follow communication procedures, guidelines and policies;
Qualifications
Strong communication skills
Strong command in written and spoken English
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
At least 2 years experience in customer experience
Polytechnic/ITE/2 years in college