customer Service EngineerRoche

The Position Customer Service Engineer Summary * Responsible to provide technical support for Roche analyzers and systems, install, repair and maintain Roche Diagnostics instruments, document and report all service activities in compliance with R The Position Customer Service Engineer Summary Responsible to provide technical support for Roche analyzers and systems, install, repair and maintain Roche Diagnostics instruments, document and report all service activities in compliance with Roche standards Extend support with all customer and documents all activities Ensure software and hardware upgrades of Roche systems. Deliver high uptime of systems and customer satisfaction Responsibilities Coordinate with Customer Service Manager regarding planned service activity Perform installation, repair and maintenance procedures as per Roche standards Report and document all service activity in Rexis ( phone/call center support, installations, repair visit and maintenance ) Conduct customer training in maintenance of Roche analyzers and systems Attend to customer calls and requests on a prompt and timely manner Participate in a rotating On-Call Roster to cover the out of hours' service requirements from 5 p.m. to 8:30 a.m. Monday to Friday and 24 hours Saturday Sunday and Holiday. Administrative duties, such as the completion of spare parts stock maintenance and expenses Provide technical support to customers and Roche local staff relevant to technical issues regarding Roche analyzers and systems. Who You Are BS Electronics, Electrical Engineering. You have a minimum 2 to 3 years of experience in field service support of biomedical instrument (Chemistry, Immunology, Molecular and Tissue Diagnostic Instrument). You are good in troubleshooting and problem solving in both technical and application. You are committed to excellence in service beyond the usual normal working hours and conditions You are able to perform your duties with minimum supervision You have strong communication skills and are experienced in managing internal and external customers You are flexible, mobile and willing to travel/to be assign anywhere in the Philippines. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Roche is an Equal Opportunity Employer.
Monster

Philippines
Permanent
Full-time