Customer Service Assistant | urdanetaSM Mart Inc.

ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing * OPERATE POS MACHINE Transact merchandise return transaction in the POS machine to ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing OPERATE POS MACHINE Transact merchandise return transaction in the POS machine to generate Sales Return Voucher facilitate issuance of the automated Sales Invoice HANDLE CUSTOMER INQUIRIES Give product & service feedback to immediate superior for endorsement to concerned department OPERATE IN-HOUSE SOFTWARE Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system RECORD MERCHANDISE RETURNS Facilitate endorsement of returned merchandise to respective departments CLEAN THE AREA Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinetsQualifications: Candidate must possess at least Bachelor's/College Degree At least 3 Year(s) of working experience in the related field is required for this position. Strong communication skills and phone etiquette. Required language(s): English, Filipino Required Skill(s): Customer Service Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store - Urdaneta Full-time positions available
Monster

Ilocos Region
Permanent
Full-time