Customer Service Assistant | legazpiSM Mart Inc.

JOB DESCRIPTION ADMINISTRATIVE SUPPORT: Perform counter transactions . PERFORM DAY-TO-DAY COUNTER OPERATIONS Receive cash / check payment, & issue receipt conduct cross-selling, as necessary . PERFORM END-OF-DAY ACTIVITIES Conduct cash & inventory co JOB DESCRIPTION ADMINISTRATIVE SUPPORT: Perform counter transactions . PERFORM DAY-TO-DAY COUNTER OPERATIONS Receive cash / check payment, & issue receipt conduct cross-selling, as necessary . PERFORM END-OF-DAY ACTIVITIES Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements . PREPARE COUNTER Replenish cash fund from Treasury, & prepare report for Treasury . MAINTAIN ORDERLINESS & CLEANLINESS Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing . OPERATE POS MACHINE Transact merchandise return transaction in the POS machine to generate Sales Return Voucher facilitate issuance of the automated Sales Invoice . HANDLE CUSTOMER INQUIRIES Give product & service feedback to immediate superior for endorsement to concerned department . OPERATE IN-HOUSE SOFTWARE Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system . RECORD MERCHANDISE RETURNS Facilitate endorsement of returned merchandise to respective departments . CLEAN THE AREA Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets Qualifications: . Candidate must possess at least a Bachelor's/College Degree . Knowledge of counterfeit detection and basic banking transactions is an advantage . Strong communication skills and phone etiquette. Required language(s): English, Filipino . Trustworthy, detail-oriented and can work with minimal supervision . Basic computer skills (MS Office) . Flexible to be assigned to work schedules supporting the retail operational hours . Willing to be assigned in The SM Store - Legazpi . Fresh graduates are welcome to apply. . Full-time positions available
Monster

Legazpi City, Albay
Permanent
Full-time