Customer Service agents- with at least 6 months bpo experience -competitive salary (20-30k)+benefitsTrinity Workforce Solutions, Inc

CUSTOMER SERVICE AGENTS
 
Job Description
 
We are seeking a highly motivated Customer Service Agent to join our team. AT LEAST 6 MONTHS BPO EXPERIENCE! The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.
 
Location: IT PARK, CEBU CITY / 1NITO TOWER / AS FORTUNA MANDAUE CITY
 
Qualifications:
SHS Graduates/ HS Graduates/ College Undergrad/ College Graduates
AT LEAST 6 MONTHS BPO/CALL CENTER EXPERIENCE
Good English Communication Skills
Excellent communication and interpersonal skills
Can converse well with customers
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Ability to work independently and as part of a team
Amenable working onsite/in the office
Amenable working in graveyard shift/any shifting sched
Perks
Competitive Salary Package (Earn up to 30k!)
HMO (Day-1)
Life Insurance
Leave/PTO Credits
Good working environment
Night Differential
Performance Bonus
Responsibilities:
Handle inbound and outbound calls and emails from customers with inquiries, complaints, or issues
Provide accurate and timely information to customers
Assist customers with placing orders, tracking shipments, and processing returns
Resolve customer complaints in a timely and professional manner
Collaborate with other departments to ensure customer satisfaction
Maintain accurate records of customer interactions and transactions
Meet or exceed customer service targets and goals