Customer Service advisor - cable account - up to 26k, onsite - bacolodConcentrix

🌟 We're Hiring: Customer Service Advisor - Cable Account! 🌟We are seeking a dedicated and customer-focused Customer Service Advisor to join our cable services team. The ideal candidate will provide exceptional support to cable account customers, resolve technical issues, and ensure customer satisfaction while maintaining high service standards.📍 Location: Bacolod City, Philippines
⏰ Work Mode: Work From Office
💼 Role: Customer Service Advisor - Cable AccountWhat You'll Do:
📞 Handle inbound customer calls regarding cable services and account inquiries
🔧 Troubleshoot technical issues and provide step-by-step solutions
💳 Process billing inquiries, payments, and account modifications
📋 Document customer interactions and maintain accurate records
🎯 Meet performance targets for call resolution and customer satisfaction
🤝 Collaborate with technical teams to resolve complex issuesWhat We're Looking For:
✅ Excellent verbal and written communication skills
✅ Previous customer service experience preferred
✅ Strong problem-solving and analytical abilities
✅ Patience and empathy when dealing with customer concerns
✅ Basic computer skills and ability to navigate multiple systems
✅ Willingness to work flexible schedules including weekendsReady to make an impact? 🚀 Apply now and let's grow together!
Concentrix

Bacolod City, Negros Occidental
₱26,000 per month
Permanent
Full-time