Customer Service & admin assistantRemote Workmate

Job Description
Customer Service and Admin Assistant (Part-Time - Night Shift | US)
Part-time 20 hours per week
Php 15,000 to 18,000 take-home pay monthly
Monday to Friday, 8:00 pm - 10:00 pm PHT then 3:00 am - 5:00 am PHT Work Schedule (Broken Schedule)
About Remote Workmate:
Become a part of an awesome company that aims for work-life balance, long term relationships, and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.
About the Client:
Our client based in the Bahamas is a dive resort facility offering daily dives, snorkel trips, private charters, a certification program, kayaking and paddleboard rentals and is currently looking for an experienced and motivated Customer Service & Admin Assistant.
About the Role:
Email correspondence and bookings
Respond to inquiries and booking requests of customers
Research available information online to answer additional questions from customers (e.g. hotels in the area, etc.)
Tweak templates as needed to make them more engaging and inviting
Organize shared inbox so nothing slips the cracks
Update Smartsheet with booking information
Review summary of booked trips for the next day and send reminders to customers that include information like what to bring or prepare for every afternoon
MailChimp and SurveyMonkey Administration
Mailchimp: sending monthly campaign. Compose short content and select accompanying photos from the photo collection. Direction for content will be provided by the client.
SurveyMonkey: Send 2 separate surveys to 2 customer lists. Improvement and implementation of sending surveys necessary.
Facebook and Instagram posting
Utilizing available photos and videos for FB and IG posting
Crafting short and catchy captions
Trimming videos for appropriate social media requirements
Maintain consistent and regular social media presence
Other ad-hoc tasks as assigned
Qualifications:
Experience in an administrative role and handling customer inquiries for at least 4 years
High-level email engagement skills and etiquette
Strong English communication skills with awesome writing capability and creative flair
Tech-savvy: knows how to navigate and use MailChimp and SurveyMonkey
Extremely organized and pays great attention to details
Highly proactive: Provides ideas, insights, and attend to matters without being asked
Enthusiasm for scuba diving, snorkeling and the likes highly preferred and advantage given to certified scuba diver.
To apply, please click the link below:
Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this job.
Note: Only applications made through the link above will be entertained.
If you are encountering issues in attaching the documents to your job application, please send the files directly to [Protected Info] and put in the subject line: "To (name of the contact/recruiter): Application for (insert job title) with Job ID (insert job ID)"
Home-Based Requirements:
Fast and reliable wired internet connection of not less than 5 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!
Remote Workmate

Philippines
₱15,000-18,000 per month
Permanent
Part-time