customer relationship Executive, gscsWestcon-Comstor

Job Summary
The position is working in front line customer service managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas to do with Westcon-Comstor business globally.
Duties and Responsibilities:
*To maintain exceptional customer service, and consistently strive to exceed customer expectations.
*First point of contact for all customer enquiries
*The day-to-day achievement of both individual and team MBO's
*Proactively manage all Order Management related challenges to ensure prompt delivery of our clients' purchases
*To monitor & manage customer enquiries in line with the set SLA's
*Completion of required Post Sales Register
*Market the successes within Westcon-Comstor
*Monitor, manage and provide quality feedback on customer activity
*Attend internal and external Westcon product training
*Seek continuous process improvements, ensuring highest quality delivery of services
*Ensure punctuality to all internal and external meetings.
*Act as an educator for our customers - show them tools and how to self-serve, and how to interact better with us to ensure smooth processing of orders
*Other duties as requested
Skills and Experience
*At least 2 to 3 year(s) of working experience in the related field is required for this position.
*Previous experience in SAP or similar ERP
*Prefer candidate from IT industry
*Ability to build solid, effective and professional working relationships with internal and external contacts
*Must be able to operate independently and under pressure in a fast-paced environment
*Possess initiative and a sense of urgency
*Have the ability to problem solve and think outside the box
*Writes and speaks clearly. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone.
*Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
*Ability to use Office programs such as Outlook, MS Excel, MS Word.
*Previous experience with SAP would be highly regarded
About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.