customer relations Assistant, ikea pasay cityIKANO Philippines, Inc.

Description:
About the job

Reporting to the Customer Relations Team leader, this ASSISTANT role is expected to work on the shop floor to be able to ensure a positive customer shopping experience that creates trust in the IKEA Brand before, during, and after the customer visit. He/She is in constant contact with their customer, focusing on their needs and expectations, thereby stimulating more and more frequent visits and chances to make commercial opportunities.
Requirements:
Your assignment
· You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
· You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
· You develop a strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within the level of authorization;
· You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
· You will record information accurately in the relevant system so that the department can use the resulting analysis to make improvements to our customers' future shopping experiences;
· You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
· You understand the IKEA Concept, global solutions, tools, and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimize our customers' shopping experience.
Your profile
· You have experience working in a customer service role and a fast-paced retail environment;
· You have strong interpersonal and communication skills that enable you to build rapport with customers;
· You are a strong team player who values togetherness, is committed to your role, and possess a strong customer serviced focus mind-set;
· You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
· You are able to handle stress and work in an extremely face-paced environment;
· You must be computer literate.
Salary: ₱10000 - ₱15000
Address: Coral Way, Pasay, Metro Manila, Philippines
How to Apply: Apply at Bossjob!
IKANO Philippines, Inc. Founded in Sweden more than 75 years ago, IKEA today is the world's largest home furnishing retailer with more than 400 stores in 50 countries. Now, we are preparing to make a new home in the Philippines.
Come 2021, we will open an IKEA store in Pasay City to give millions of Filipinos easy access to a wide range of well-designed, functional home furnishing products at prices so low almost everyone will be able to afford them.
Right now, we are busy building up our business and learning about life at home in the Philippines. We are glad to get to know you!
We welcome you to get to know IKEA.
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IKEA Philippines
Small but dedicated team of IKEA co-workers is now settling into new offices in Makati. We are all part of the team at IKEA Southeast Asia, which operates IKEA stores in Singapore, Malaysia and Thailand. Working for our IKEA company makes you part of a fast-paced family of people who enjoy exceptional career and learning possibilities. We will be hiring up to 500 people to help us open our first IKEA store in Manila.
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IKANO Philippines, Inc. Founded in Sweden more than 75 years ago, IKEA today is the world's largest home furnishing retailer with more than 400 stores in 50 countries. Now, we are preparing to make a new home in the Philippines.
Come 2021, we will open an IKEA store in Pasay City to give millions of Filipinos easy access to a wide range of well-designed, functional home furnishing products at prices so low almost everyone will be able to afford them.
Right now, we are busy building up our business and learning about life at home in the Philippines. We are glad to get to know you!
We welcome you to get to know IKEA.
---
IKEA Philippines
Small but dedicated team of IKEA co-workers is now settling into new offices in Makati. We are all part of the team at IKEA Southeast Asia, which operates IKEA stores in Singapore, Malaysia and Thailand. Working for our IKEA company makes you part of a fast-paced family of people who enjoy exceptional career and learning possibilities. We will be hiring up to 500 people to help us open our first IKEA store in Manila.
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Pinoyjobs

Pasay City, Metro Manila
Permanent
Full-time