customer operations - file Engineering specialistUnbabel

The Intermediate File Engineering Specialist is responsible for providing support within the File Engineering Department in the Customer Operations team of Unbabel. The main objective for the role is to enable the successful and sustainable delivery of Unbabel File Engineering services. Your success in this role comes from effectively managing your projects/tasks and working closely with Technical Consultants and Project Managers in the field. You naturally have a consultative approach and are happy and willing to partner with Account Managers and Project Managers to help customers successfully integrate their content into the Unbabel platform.
Requirements
Responsibilities
Champion strong processes and data hygiene while maintaining alignment to evolving service definitions and standard operating procedures;
Be openly consultative, collaborative and a subject matter expert with PMs/AMs to help them align customers to standardised workflows and automation capabilities;
Create sustainable and repeatable workflows by documenting and sharing knowledge;
Perform file conversions leveraging our world class tools to consume and deliver customer content;
Support new and challenging file formats and layouts, examples include XML, XLIFF, properties files, strings, PO file types);
Track your progress regularly leveraging JIRA service desk;
Maintain a high quality experience for your internal and external customers by responding and actioning tickets in a timely manner;
Respond to your internal customers;
Mentor with less experienced staff to help them be more effective in managing workflows and providing better FE services;
Be a critical thinker who subscribes to continuous improvement and has pride in being part of a world class organisation
Actively participate in Initiatives to improve the way we work by contributing code, documentation and automation.
Autonomy
Independent thinker working with general guidance only. Role holds a clear framework of accountability.
Exercises pride, personal responsibility and autonomy.
Influence
Influences peers, PMs, AMs and customers in consultative discussions with customers.
Contributes to decisions which influence the success of projects, team objectives, and ultimately our overall business.
Complexity
Performs a broad range of complex technical or professional work activities, in a variety of contexts.
Investigates, defines and resolves complex problems with documented workflows and limited assistance.
Business skills
Selects appropriately from applicable standards, methods, tools and applications.
Demonstrates an analytical and systematic approach to problem solving.
Communicates well orally and in writing, can present complex technical information to both technical and non-technical audiences.
Facilitates collaboration between stakeholders who share common objectives.
Ensures top quality in the set delivery time in accordance with relevant procedures.
Job requirements
Knowledge of common translation interchange formats and document types, together with their associated challenges. Including but not limited to:
XML
XLIFF
Office Formats - Microsoft Word, PowerPoint, Excel
Programming Formats - JSON, YAML, PO, properties
Knowledge of translation technology components and experience with one or more products in each area of:
Translation Management Systems
Computer Assisted Translation Tools
Translation Memory
Machine Translation
Experience with file format editors such as:
Advanced Text Editors and/or IDEs
Microsoft Office
Information Technology based degree (desirable)
Demonstrable problem solving skills in a time-critical, technology led environment.
Good organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
Good written, verbal communication and presentation skills
High customer service orientation
Friendly, committed and an excellent team player
Benefits
7 hours work-day with a one hour lunch break;
Flexible working hours;
18 days paid holiday/year plus an additional day of holiday starting with the 3rd year in the company;
Health and Life Insurance
Government mandated Benefits
The Tower of Unbabel
Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies.
The company's language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world.
Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour, to communicate effortlessly with customers around the world, no matter what language they speak.
Unbabel

Cebu City, Cebu
Permanent
Full-time