Customer Happiness and Operations Analyst (5 months)Circles.Life
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 26/10/2020
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Customer Happiness and Operations Analyst (5-months contract), Philippines
Why apply to Circles.Life?
Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.
As we're growing to become the biggest and most loved brand, we are looking for: Customer Happiness and Operations Analyst
Mission
As the Customer Happiness and Operations Analyst, you will be part of the Customer Happiness and Operations department quarterly strategic planning, help drive high performance culture and monitoring key metrics, trend analysis, research and baselining, and help in employee engagement & pulse check
What's in it for you?
Active participation in strategic planning process, including developing department goals, objectives and processes
Perform data analysis on order management and delivery data to provide insightful findings to management for decision making
Engaging stakeholders professionally by working closely with many departments (i.e. Customer Service, Product, Engineering, Growth) in process improvements and digitization projects
Gain experience in functionality and proficiency of data-oriented, comprehensive reporting through the use of Ticketing platform tools, Customer Management System , visualization tools (i.e. Zendesk, Admin, Kirk, Sisense)
Data analysis and presentation
Making data driven business decisions
Responsibilities
Drive high performance and key parameters in Customer Happiness and Operations team in a fast-paced environment
Deep dive analysis of performance and strategic planning
Identify, innovate and implementation regional process improvements and digitization projects
Benchmarking of key customer service strategies, tools process and recommendations
Planning of CH & Ops department engagement
Requirements:
Fresh graduate and able to commit for 5 months contract role
Strong Analytical thinking, data-driven decision-making, and creative problem- solving skills
Highly accountable, resourceful, and success-driven
Attention to detail in a highly tactical, execution-centered environment
Someone who can thrive when pulled in many directions; you are keen to do both big and small things that advance common goals
Interested to know more about us? | | | * "
" * "
"
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
Circles.Life
Why apply to Circles.Life?
Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.
As we're growing to become the biggest and most loved brand, we are looking for: Customer Happiness and Operations Analyst
Mission
As the Customer Happiness and Operations Analyst, you will be part of the Customer Happiness and Operations department quarterly strategic planning, help drive high performance culture and monitoring key metrics, trend analysis, research and baselining, and help in employee engagement & pulse check
What's in it for you?
Active participation in strategic planning process, including developing department goals, objectives and processes
Perform data analysis on order management and delivery data to provide insightful findings to management for decision making
Engaging stakeholders professionally by working closely with many departments (i.e. Customer Service, Product, Engineering, Growth) in process improvements and digitization projects
Gain experience in functionality and proficiency of data-oriented, comprehensive reporting through the use of Ticketing platform tools, Customer Management System , visualization tools (i.e. Zendesk, Admin, Kirk, Sisense)
Data analysis and presentation
Making data driven business decisions
Responsibilities
Drive high performance and key parameters in Customer Happiness and Operations team in a fast-paced environment
Deep dive analysis of performance and strategic planning
Identify, innovate and implementation regional process improvements and digitization projects
Benchmarking of key customer service strategies, tools process and recommendations
Planning of CH & Ops department engagement
Requirements:
Fresh graduate and able to commit for 5 months contract role
Strong Analytical thinking, data-driven decision-making, and creative problem- solving skills
Highly accountable, resourceful, and success-driven
Attention to detail in a highly tactical, execution-centered environment
Someone who can thrive when pulled in many directions; you are keen to do both big and small things that advance common goals
Interested to know more about us? | | | * "
" * "
"
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
Circles.Life
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Circles.Life
About the company
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