Customer experience improvement (cxi) managerGlobe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Develop processes to analyze painful customer experience case types and recommend improvements to improve the customer experience. Implement tools and processes to understand customers, e.g., surveys, other listening processes, personas, journey mapping and develop mechanisms to replicate solutions and best practices throughout the CE organization.
Enabling the cross-functional leadership teams in the regions to deliver key programs and imperatives as ONE, anchored on regional realities, customer voices and employee experiences. Inspiring local innovation projects, and orchestrating best practice sharing across regions.
Championing the #OATC advocacy, bringing in the voice of the customer to continuously inform and fuel the regional programs, and driving critical initiatives to improve regional customer experience
Ensuring alignment of regional plans and programs to the corporate strategies, and enabling regional programs with clear structures, capabilities, dashboards and tools to achieve regional objectives
Providing project management support and mobilizing regional support for critical national projects and CX initiatives.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom

Cebu
Permanent
Full-time