customer Delivery manager - philippines leaderDiebold Nixdorf​

Job Description
Position Overview:
Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Account Delivery Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and company service providers and ensures ongoing and high levels of customer satisfaction.
Key Responsibilities:
Responsible for Account Delivery Management for customers in the medium to large business market.
Assists with onboarding and management of new and strategic accounts.
Ensures customers receive best-in-class technical, process or product-specific consulting.
Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges.
Handles issues escalated from Account Delivery Management colleagues.
Contributes to improved overall customer metrics reporting, evaluation and documentation.
Nurtures and maintains long-term influential relationships with customer decision-makers.
Recognized as expert on assigned customer(s) and provides insights that influence DN product, sales and marketing decisions.
Provides advice and counsel to Account Delivery Management colleagues.
Required Qualifications:
University degree and 6+ years' relevant experience OR equivalent combination of education and experience.
In depth understanding of DN products and services
Experience of dealing with senior leadership internally and externally
Ability to work remotely whilst working within a Matrix Management Structure
Strong Team Player
Strong customer management skills
Experience of managing cross-countries and cultures
Good analytical skillset with an ability to interrogate data that will drive Service and Financial performance improvement
Requisition Employer Description
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found
Diebold Nixdorf​

Makati City, Metro Manila
Permanent
Full-time