customer care Collections senior representativeNTT Data

Req ID: 106092
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Care Collections Senior Representative to join our team in Quezon City, National Capital Region (PH-00), Philippines (PH).
In these roles you will be responsible for
->Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
->Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
->Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims.
->Analyzing medical insurance claims for quality resolution.
->Resolving complex situations following pre-established guidelines.
->Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
->Organizing and completing tasks according to assigned priorities.
Requirements for this role include
->Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
->University degree or equivalent that required 3+ years of formal studies of the English language.
->0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.
->1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
->0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekends basis business requirement.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Jobs2Web

Quezon City, Metro Manila
Permanent
Full-time