customer care ASSOCIATEKMC Solutions

Job Descriptions
A Customer Care Associate is expected to manage company's transportation and shuttle services, answer incoming calls and respond to clients' emails, manage inquiries and concerns and provide general information to clients and employees with a high level of professionalism and positive attitude.
Duties and Responsibilities
Answer incoming calls and respond to clients' emails
Provide service information to clients.
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert immediate supervisor about the status of calls.
Follow up clients' calls when necessary
Complete call logs and reports
Attend trainings to improve skills and product knowledge
Learn Company's Products and Services
Meet Service Level Agreement
Scheduling transportation services, planning routes, and assigning drivers.
Developing and implementing improved transportation administration policies and procedures.
Managing car/ van scheduled preventive maintenance.
Liaising between managers/ employees/ clients and drivers, as well as collaborating with other departments to optimize transportation services.
Planning routes and preparing schedules, as well as tracking and reporting progress with orders.
Handling client queries and escalating serious complaints to management.
Job Qualifications
Preferably 4-year course graduate
Proficient in Microsoft Applications
At least 1 year of experience in a call center environment
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Minimum Competencies
Capable of dealing with local and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated
Has high attention to detail, fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Ability to deliver services with the highest standards
Amenable to work on a shifting schedule