Customer care ambassador (virtual process)Metacom Business Process Outsourcing Solutions Inc.

Metacom Business Process Outsourcing Solutions Inc.
 
Job Overview:
 
We are hiring Customer Care Ambassadors who are passionate about delivering excellent customer service and have a knack for upselling products or services. This is a blended account handling inbound/outbound calls, emails, and chat support.
 
Responsibilities:
Provide exceptional customer service through phone, email, and chat channels
Handle inquiries, resolve issues, and ensure customer satisfaction
Upsell products or services to customers where applicable
Meet performance metrics including upselling targets and customer satisfaction
Maintain accurate documentation of customer interactions
Qualifications:
At least a high school graduate
Minimum 6 months BPO experience with at least 6 months experience in upselling or sales
Excellent communication skills
Must be willing to work onsite at Cebu IT Park
Applicants must not be job hoppers (frequent short stints in jobs)
Why Join Us?
Competitive salary and performance-based incentives
Fast hiring process
Opportunity to work in a dynamic, growth-oriented environment