customer Accounting specialist iRELX

Title: Customer Accounting Specialist
The Customer Accounting Specialist role is responsible for the collection of all assigned past due accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service in the context of LN's business-to-business collections and relationships.
Accountabilities
1. Contacts past due customer accounts and researches disputed amounts as needed to determine the cause and validity of the delinquency and takes appropriate action (invoice resend, PO number updates, basic invoicing explanations, etc.) to resolve and/or identify significant collection issues and escalate appropriately.
2. Successfully manages entire portfolio of accounts based on priorities including aged balances, total dollars and other significant variables.
3. Maintains a clean aging by addressing overpayments, refunds, credits, account transfers, etc.
4. Reduces the number of past due accounts for the assigned portfolio to within department standards.
5. Identifies and addresses uncollectible accounts quickly and refers them to 3rd-party collections.
6. Develops expertise in use of collections tools including billing and invoicing platforms, etc.
7. Follows all collections and department policies and procedures.
Qualifications
1. Bachelors degree in business, accounting or finance or equivalent work experience.
2. Minimum 1 to 3 years of related technical or professional experience, preferably within collections.
3. Proficient computing skills including MS Excel, Word, PowerPoint and Outlook skills.
4. Good interpersonal and communication skills.
5. Ability to manage multiple tasks and priorities.
6. Proficient problem solving and decision-making skills.
7. Ability to work in a dynamic, fast paced and changing environment.
8. Ability to develop and maintain positive relationships with clients and co-workers.
9. Exhibits high levels of customer service and professionalism.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time