customer Account Manager for a daycare staffing companyLTVplus

We are looking for a dedicated and empathetic Customer Account Manager to provide professional, high-volume support for a daycare staffing company. The ideal candidate thrives in a fast-paced, startup environment and possesses strong communication and problem-solving skills. This role involves managing multiple conversations across various channels, coordinating essential logistics like transportation and payments.Requirements
Strong written and verbal communication skills in English, with the ability to provide clear, professional, and empathetic support.
Prior experience in customer success, client support, or call/chat handling (preferably in a fast-paced environment).
Ability to manage multiple conversations and tasks simultaneously with strong attention to detail.
Comfortable using support software, chat platforms, and basic CRM or ticketing tools.
Problem-solving mindset with the judgment to escalate issues when needed.
Willingness to handle recurring operational tasks such as coordinating transportation and payment follow-ups.
Responsibilities
Working 50 hours per week (billed every 4 weeks)
Responding to inbound worker messages, providing answers and taking appropriate follow-up actions
Handling inbound center calls and messages ensuring stakeholders receive timely and accurate support.
Supporting centers and workers with shift logistics, payments, schedules, handling feedback and issuing escalations.
Coordinating transport (Uber) for workers ensuring they arrive to their shift on time.
Assisting with admin/support tasks as required.
Nice to have
Experience working in or supporting the child care or education industry.
Familiarity with child care compliance requirements.
Experience working in a startup environment with evolving processes.
Working conditionsM-F 7am-5pm EST
LTVplus

Butuan City, Agusan del Norte
Permanent
Full-time