csr SupervisorOgooda Car Accessories

Note: This position is NOT eligible for remote work.
REQUIREMENTS:
Must have at least 1-2 years of experience in Lazada/Shopee/Tiktok seller platform.
Knowledgeable in Microsoft Office especially Microsoft Excel.
Customer service experience and the ability to deal with difficult customers are essential.
Must have an E-commerce experience.
Willing to work at Banawe, Quezon City and can start ASAP
DUTIES AND RESPONSIBILITIES:
· This role requires the individual to motivate, mentor, coach and groom the team.
· Ensure accurate and timely alterations on a regular basis (info details and stocks).
· Manage the day-to-day activity and its overall performance to achieve goals like improving user experience, increasing website traffic and sales.
· Work closely with different teams (Designer, Warehouse and Tech Team) to ensure all content, products and sales order are accurately processed on both platforms.
· Monitors the front-end and back-end of both platforms to ensure all functions are working properly and effectively.
· Monitoring, managing, and updating store content such as product listing and inventory updates.
· Responsible for customer relationship processing or complaints return and refund process.
· Perform other duties as may be assigned
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift
Opportunities for promotion
Promotion to permanent employee
Schedule:
8-hour shift
Monday to Friday
Overtime
Weekends
Supplemental pay types:
13th month salary
Overtime pays
Performance bonus
Ability to commute/relocate:
Quezon City: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Willingness to travel:
100% (Preferred)
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
Saturday: Morning, Afternoon
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 20 September 2023