consumer advocacy re presentative iRELX

Job Summary:
This position is under the LexisNexis Risk Solutions Consumer Center. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy
Accountabilities:
First point of contact for consumers via telephone and email and other Consumer Advocacy processes
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
Provide disclosures to consumers.
Assist consumers in filing disputes for all products.
Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
Research dispute requests to ensure disputes are accurate and warranted.
Perform training to consumers educating them on reports, claim information, reason codes, etc.
Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.
Researching multiple databases for consumer's information.
Work with Dispute and Resolution teams to resolve consumer disputes.
Contact customers to respond to inquiries, notify them of claim investigation results and any planned adjustments.
Utilize databases to enter disputes and Personal Identifiable Information (PII), and ensure timely completion of disputes to meet or exceed the SLA set forth by FTC/FCRA. The objective is to minimize risk of litigation being filed against LexisNexis.
Perform other duties assigned
Qualifications:
Associate Graduates and College Undergraduates are accepted, however with relevant experience
Must have good communication skills
Must have at least 1 to 2 years call handling experience in BPO or Shared Services.
Strong client relation background/skill
Service skills (providing accurate and efficient resolution
Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.
Excellent phone etiquette with outstanding Customer Service skills.
Excellent oral and written communication skills, good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
Email correspondence experience and business writing skills is a plus.
Demonstrated knowledge and proficiency in Microsoft office applications.
No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time