consumer advocacy re presentative iRELX

First point of contact for consumers via telephone and email and other Consumer Advocacy processes
Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
Provide disclosures to consumers.
Assist consumers in filing disputes for all products.
Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
Research dispute requests to ensure disputes are accurate and warranted.
Perform training to consumers educating them on reports, claim information, reason codes, etc.
Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.
Researching multiple databases for consumer's information.
Work with Dispute and Resolution teams to resolve consumer disputes.
Contact customers to respond to inquiries, notify them of claim investigation results and any planned adjustments.
Utilize databases to enter disputes and Personal Identifiable Information (PII), and ensure timely completion of disputes to meet or exceed the SLA set forth by FTC/FCRA. The objective is to minimize risk of litigation being filed against LexisNexis.
Perform other duties assigned
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time