Collections representativeAbbott

JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Collections Representative I is within the Acelis Connected Health Department located in the Philippines. This role is responsible for timely and accurate resolution of account receivables either through insurance payment collections, adjustment, or write offs.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:
Performs AR follow-up on assigned accounts taking into account Timely Filing Limits set by the payer.
Submits adjustments or write-off requests for approval to resolve outstanding account balances.
Submits medical record packets for submission to the payer for claims reprocessing, reconsideration or appeal requests.
Receives inbound calls/ call backs from payers/insurances regarding accounts that they are actively working on.
Resolves claim rejections accordingly in order to release a clean claim to the payer.
Responds to e-mail inquiries from different departments regarding pending insurance balances or claim denials.
Maintains accurate and detailed notes/documentation in applicable systems.
Keeps Supervisor and/or Manager informed of system issues.
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned.
BASIC QUALIFICATIONS | EDUCATION:
Completed at least 2 years in College or with an Associate or Bachelor's Degree
Excellent oral and written communication skills
Thorough understanding of the US Healthcare Insurance claims
PREFERRED QUALIFICATIONS:
Proficient Medicare and solid general payer knowledge
Has the ability to read and interpret explanation of benefits
Basic Excel, Word and Outlook experience required
Typing using computer keyboards, 10-key pads and calculators
Strong Computer/Software Skills
Detail-oriented
Typing speed of 35 wpm
Occasional weekend work may be required
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
COMPETENCIES:
Internal - At least 1 year tenure in ACH
External - 1 year of experience in Healthcare Insurance Collections and/or Correspondence
JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll
DIVISION: ARDx Abbott Rapid Diagnostics
LOCATION: Philippines
Taguig City : Bonifacio One Technology Tower
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: No
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott

Taguig City, Metro Manila
Permanent
Full-time