Collection SpecialistOrigo BPO

Description
The primary role of the Collection Specialist is to contact clients and collect outstanding payments. The individual will strike a balance between maintaining trustful relationships and ensuring timely payments.
The individual should exhibit professionalism, trustworthiness and should have excellent communication and negotiation skills, as well as an ability to work independently.
Key Responsibilities:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Skills
Proven experience as a Collection Specialist or similar role
Ability to work independently
Familiarity with laws related to debt collection
Excellent verbal communication and customer service skills
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Skilled in negotiation
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  18 September (updated)
Work type
Full Time