coe Team Lead iiUber

Build, operate, scale, and improve Community Operations with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing partner relationships across the larger business to set the right expectations and deliver on them.
What You'll Do
Operations Management: Supervise a team of 3-4 team leads and 60 CSRs and be responsible for all the operational goals of the LOB
Process improvement: Identify operational and structural weaknesses and help improve existing or develop new processes and driving high compliance
Program/project management: Be a multi-tasker, supporting projects across the LOB and you'll be the go-to person for many key initiatives within the COE
Problem Solving: Have a knack for solving problems and taking care of issues in a structured and calm way.
Stakeholder management: Engage strategically with stakeholders, be it city function leads or vendors to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams.
People Management: Be a great people manager, mentoring the team leads and CSRs while building a proven team culture.
Basic Qualifications
Bachelor's degree
3 to 5 years of customer support operations experience
People management experience of at least 3 years
Exceptional problem solving skills, strong Excel/data management skills
Project management skills
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
Uber

Taguig City, Metro Manila
Permanent
Full-time