coe specialist ii - freight os&d ( Spanish bilingual)Uber

Uber technology has revolutionized the way people move. Now, we're doing the same for the Freight Industry.
With clear, upfront pricing and unrivaled visibility, partners will always have the information needed to make the right business decisions.
We're taking logistics in a new direction. With leading technology, greater clarity, and more opportunities, both shippers and carriers win.
Our streamlined workflow and 24/7 support keeps businesses rolling, quickly, and efficiently. This is why we are hiring more people to be part of our Uber Freight team.
Overages, Shortages and Damages (OS&D) is our newest vertical and we are looking for smart, passionate, customer-obsessed individuals. We are looking for hard-working team members that will resolve sophisticated issues and provide us with valuable insights that will help elevate the overall customer experience.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
You are at the forefront solidifying to be a brand not only known for its amazing product, but for its incredible customer service. As a team member specializing in phone support, you will deliver only the best customer service primarily via phone but partially for other support platforms: email, live chat/ instant messaging.
You are that charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You are the reason that customers will rave about our brand and will advocate for us to get more people to be users of Uber Freight.
You are ambitious, not only for the company and our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new insights and constant change.
---- Basic Qualifications ----
Passionate and obsessed about growing Uber through premier support. You will be revolutionizing the concept of support at Uber. You're excited about solving the most challenging problems and questions from our customers.
Cool and calm under pressure. Dealing with new and different challenges amidst a wide range of customer cultures excites you. You have a way to anticipate challenges that come your way and you like finding resolutions, using all resources available to you.
You can move quickly with care. You embrace change and you can absorb new information during times of pressure without losing composure during exchanges with the user.
Exceptionally empathetic and understanding . You are easily adaptable to the emotion and tone of the users you are dealing with. You are able to identify and resolve their issues quickly while knowing how to shift and adjust your approach with each of them.
Word and tech savvy. Our customers will appreciate having you as their specialist, as you are confident and knowledgeable of the product. This makes you awesome to exchange information with.
You're very comfortable using either written or spoken English to handle user concerns over email, through instant messaging or over a call. You also embrace things that are tech-related; thus, your obsession with our product.
Sophisticated proficiency in conducting phone conversations
Work experience of at least 2 years in a high intensity, fast paced environment
Excellent in both written and spoken English + Spanish
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and softwares
Excellent problem solving skills, able to connect optimally what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
An Uber Freight evangelist -- you care deeply about the product and getting our restaurant partners excited to use Uber Freight more and more
Willingness to work on different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
---- What the Candidate Will Do ----
Bachelor degree from a good institution, any field
Work experience in customer-centric industries (ex. Hotels, airlines, banking)
Extensive experience dealing with different markets (countries) and a good understanding of cultural differences
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time