client services Operations agentSupporting Enterprises Inc.

Responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for the company's customer success, technical support, account management and professional services teams. Duties and Responsibilities: Designing, building and monitoring the day-to-day processes and infrastructure accordingly for the company's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. Develops empathetic, user-first processes that encourage high fidelity data entry. Leverages quantitative and qualitative methods to explore and answer questions of customers. Represents quantitative analysis as visual stories that are tailored to the needs of the audience Collaborates with team members and fun to work with. Focuses on process, performance, efficiency and strategy. Qualifications: Minimum of two (2) years of Account Management experience. Excellent English communication skills. Advanced Salesforce skills a must. With data analytics experience. Experience working in a fast-paced, data-driven environment. Can start ASAP.
Monster

Cebu City, Cebu
Permanent
Full-time