Operations director | cebu-basedบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

#BeMore!
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
 
What is your mission?
Set up goals and objectives for the company in line with the client's or project's requirements.
Drive Operational performance and achieve company/account objectives and key results.
Build and manage client relationships with both existing and new clients within or outside of the client's organization.
Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms.
Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets.
Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
 
Who are we looking for?
Candidates must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Extensive experience of leading and managing large teams in an operations environment.
Minimum 8+ years of working experience in the related field is required for this position.
Proven ability to successfully manage people, processes, and technology.
Ability to work in a process-driven, tight deadline, high demand transaction handling environment, as well as leading continuous improvement and business transformation projects.
Strong communication, negotiation, conflict management and influencing skills across all levels with both internal and external audiences.
Excellent organizational, multi-tasking and time management skills with exceptional follow through discipline.
 
Who is TDCX?
 
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
 
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
 
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
 
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.