Technical Support Engineer - tier 1 (l&r ht)Supporting Enterprises Inc.

Job Purpose:
 
The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.
 
Duties and Responsibilities:
 
• Provide above-and-beyond service to Yotpo's customers, assisting with all technical and product-related queries.
• Handle multiple support requests via our ticketing system and chat services. Demonstrate an independent ability to troubleshoot & resolve complex technical issues.
• Become an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
• Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
• Document and share your knowledge by creating internal articles as well as self-help guides for customers.
• Liaise with other departments and product teams about our users' needs.
 
Qualifications:
 
• Proficient in HTML, CSS, and SQL with hands-on experience.
• Experience in technical support roles.
• Strong written and verbal communication skills in English.
• Flexible with shifting schedules.
• Available to start immediately.
 
Our Benefits Package Includes:
 
• Generous Vacation Leave: Take time to recharge and relax with paid vacation days each year.
• Comprehensive Sick Leave: Stay healthy and recover with paid sick days when you need them.
• Health Coverage (HMO): Enjoy peace of mind with our extensive health insurance plan, ensuring you and your dependents are well-protected.
 
Location: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu City
Work Setup: Hybrid