client Service officer with 2 years of relevant experienceShore 360

Roles and Responsibilities
The primary role of the Client Services Officer is to take phone calls, respond to tickets and manage live chats for clients and internal stakeholders. The role includes processing customer enquiries efficiently and correctly. You will also be expected to be resilient in dealing with difficult customers and maintain a high level of professionalism and politeness at all times. You will be expected to recognise and report faults/errors in the process to maintain business continuity, as well as be a role model for your peers and more junior team members. Finally, you will be expected to go above and beyond in your efforts of assisting clients. From time to time you will be required to perform data processing in relation to phone calls, tickets and chats received.
Required Experience
- Previous customer service experience (phone, emails, chats)
Minimum Qualifications
- Degree qualified in Business, IT, Engineering, Marketing or equivalent
A Successful Candidate must have
- Excellent spoken and written English language is a must
- Willing to learn, can-do, achievement-oriented, customer/client focus
- High level of literacy in modern PC suites (Windows) and web applications
Perks
-Immediate start
- Competitive salary + paid benefits
- Free barista-style coffee and subsidised canteen
- Medical and dental insurance
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
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Description
Roles and Responsibilities
The primary role of the Client Services Officer is to take phone calls, respond to tickets and manage live chats for clients and internal stakeholders. The role includes processing customer enquiries efficiently and correctly. You will also be expected to be resilient in dealing with difficult customers and maintain a high level of professionalism and politeness at all times. You will be expected to recognise and report faults/errors in the process to maintain business continuity, as well as be a role model for your peers and more junior team members. Finally, you will be expected to go above and beyond in your efforts of assisting clients. From time to time you will be required to perform data processing in relation to phone calls, tickets and chats received.
Required Experience
- Previous customer service experience (phone, emails, chats)
Minimum Qualifications
- Degree qualified in Business, IT, Engineering, Marketing or equivalent
A Successful Candidate must have
- Excellent spoken and written English language is a must
- Willing to learn, can-do, achievement-oriented, customer/client focus
- High level of literacy in modern PC suites (Windows) and web applications
Perks
-Immediate start
- Competitive salary + paid benefits
- Free barista-style coffee and subsidised canteen
- Medical and dental insurance
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
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