client Service manager (lic) 1Wells Fargo

The Client Service Manager (internally known as Client Service Manager 1) is responsible for supervising licensed staff engaged in client support servicing. Duties include: ensuring customer satisfaction in coordination with relationship managers; resolving escalated customer issues and inquiries to upper level management; reviewing tracking and monitoring reports for items requiring action; training staff on product enhancements and new products; ensuring that service and productivity standards and goals are met. This position requires securities licensing.
Market Skills and Certifications
Bachelor's degree in any field
At least 2 years of lead experience for trading or brokerage services
Experience I manage voice process/customer service line of business
Active FINRA Series 7, 63, and 24 (or 9/10)
Experience in piloting/pioneering a team is an advantage
Amenable to work in shifting schedules
Job Family
Client Services
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time