client service AnalystDTCC

Job Description: About this Opportunity
This role will perform the specialist functions for client support on GTR and Trade Information Warehouse, which may include billing inquiries. As a Subject Matter Expert (SME), he must be able to provide technical support and knowledge to the team by facilitating training and handling first level escalation. The SME will also be responsible for coordinating with other functions, especially whenever there is an implementation or compliance date. The SME will be working closely with the management in identifying training needs of the team.
What You'll Do
Responsible for GTR Operation and GTR Billing mailbox management, handle incoming client query and calls through operations and billing hotline.
Accountable for analyzing, tracking and communicating client queries related to GTR functionality, transmission, and submission and reporting requirement.
Guides the customer through the jurisdiction submission process and keeps them informed on their query status
Timely response and resolve client queries.
Interacts with customers, Onboarding, UAT, Run the Bank, Application Development Management, Business Development, and Product Management to provide timely resolution to clients
Sound Like You?
Entry Level
Bachelor's or Associate's degree preferred
Additional Qualifications
Excellent communication skills (oral and written) and customer service skills. Ability to work as part of a global team
Strong analytical and problem-solving skills.
Good computer and MS Office skills especially work in Excel
Well organized, ability to prioritize, meet deadlines, identify process risks and red flags
Strong academic background
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
DTCC

Philippines
Permanent
Full-time