cib - client service Account ManagerJPMorgan Chase

Job Description:
Client Management:
Work with onshore counterparts and local Client Service Management Team for the day to day oversight
Provide metrics and reports (as required) to management and stakeholders
Project Management oversight
Issue / Escalation management
Participate in continuous improvement activities to build the business' and clients' confidence
Perform service reviews as needed by the clients
Oversee and coordinate with stakeholders pertinent group for any process creation and documentation for any new hand over projects
As a CSAM:
Develop, maintain and broaden partnerships with Clients (internal and external)
Understand Clients' business to predict their needs and provide appropriate solutions
Become the Clients' trusted adviser
Promote use of self-service tools to reduce number of Client enquiries
Analyse payment and associated activities in order to identify efficiencies
Promote sharing of experience and best practice across the Service team
Participate in and support TS initiatives
Identify opportunities for product development and enhancement
Identify and escalate potential risk associated with Client activities
Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients
Recording and tracking through to completion of actions identified for Service
Key Skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
-Dual-ability to work effectively as both a team player and as a people manager
-Demonstration of cultural sensitivity and awareness
-Proven negotiation skills
-Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
-Ability to develop and mobilise internal networks and resources
-Ability to effectively use and manage multiple systems
-Above average problem solving skills
Qualifications:
The successful candidate will need to have proven skills in team work and client service experience.
A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
Good verbal and written communication skills
Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
Proven client service skills
An understanding of Treasury Services products, processes and risk policies would be advantageous
Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
Demonstrates the ability to manage multiple tasks and prioritize with minimal supervision
Keen on identifying risks and proactively suggest controls
Act with a high sense of urgency and integrity
Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
Demonstrates cultural sensitivity and awareness
Work effectively with a team and self sufficient
Ability to develop and mobilize internal networks and resources
Genuine interest in clients and the TS business with a longer term ambition to continue working in TS Client Service
Proven people management skills
Ability to manage client and stakeholders
Strong analytical skills and attention to detail
Confident working with Excel, PowerPoint (PitchPro), SharePoint
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.
JPMorgan Chase

Metro Manila
Permanent
Full-time