Chat Support agentPodcast Network Asia

As a Chat Support Agent, you'll be part of a team working on a brand-new product. You will be tasked with keeping in regular contact with our clients and be their go-to person for any questions or concerns.
You will actively manage a group of customers on their journeys from getting implemented onward. You'll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
Duties & Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication
Responding promptly to customer inquiries.
Communicating with customers through proper channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing job orders, forms, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Requirements
Bachelor's degree in Business, Technology, Media, Education or related field
Customer orientation and ability to adapt/respond to different types of characters
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
Strong problem-solving and listening skills
Strong English verbal and written communication skills
Ability to take initiative
Attention to Detail
Required experience in handling an account using chat and/or email channels.
Must be comfortable with shifting schedules and graveyard shifts
Work from Home
Entry Level / Junior, Apprentice Customer Service Media Production 1 opening Bachelor's degree graduate
Podcast Network Asia is the the biggest podcast production agency that enables podcasters to scale their shows exponentially using our podcast analytics technology - Podmetrics. We help podcasters scale up their shows by providing all the necessary resources for production and help match them with the right brand sponsors to monetize their shows.We are the only podcast network in Asia that has their own podcast analytics platform and marketplace that allows any podcaster to track their data to get ads that they can put on their shows as sponsors.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time