cebu | Technical Support agent | premium consumer electronics accountบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

What's on offer for you?
Up to 33K monthly* salary package
Up to ₱4,500 in eGCs for application milestones*
30% Monthly Performance Incentives*!
HMO & Life Insurance
Up to 25 Paid Time-Off credits 
Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
 And so much more to explore!
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.
 
*Milestone promo available exclusively for select November classes only. Terms and conditions apply.
 
Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer's experience
Communicate positively with team members, customers, and other partners
Who are we looking for?
High School Graduate
Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
Good understanding of consumer electronic products
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written communication skills in English
Amenable to work rotating shifts
Can work in IT Park, Cebu City
Who is TDCX?
 
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
 
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
 
Visit www.tdcx.com for more info.