business transformation - Customer Service improvement leadShopee

Job Description:
Lead and manage high-impact end-to-end projects that interface with various teams
Design initiatives using analytical and conceptual problem solving to improve improve the customer service experience at Shopee
Identify functional/product gaps and initiate projects
Work with functional stakeholders to lead and drive projects that enable business improvement and transformation
Communicate strategies and objectives with relevant departments and colleagues
Implement any changes sensitively and with minimal disruption
Create a system to evaluate the success of any adjustments made within the organization and present any findings
Requirements:
4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
Master's degree in Business Administration (MBA) is an advantage
Excellent communication skills - able to communicate clearly and concisely
Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
Ability to develop strong relationships within the company and with third parties
Ability to demonstrate a high level of verbal and written English
Shopee

Taguig City, Metro Manila
Permanent
Full-time