business order admin & Customer Service experienced professional (no job charter)Nestlé

Position Snapshot
Customer Solutions Analyst will effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Position Summary
Makati City
Full Time Employee
A day in the life of...
Demand Capture: Complete and resolve all demand capture failures within defined service level agreement.
Order Filter: Contact customer or internal contact to resolve blocked orders within SLA.
Order Fulfillment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository.
Returns & Refusals: Capture and register Returns and Refusals requests through Customer Interaction.
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
What will make you successful
University Degree level education or equivalent
5 years or more experience in leading teams in at least two of the following:
Customer Service/Call Center
Customer Facing Supply Chain
Demand & Supply Planning
Distribution / Materials Handling
Sales/Marketing
Project management experience to implementation of major projects or change programs
Position Snapshot
Customer Solutions Analyst will effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Position Summary
Makati City
Full Time Employee
A day in the life of...
Demand Capture: Complete and resolve all demand capture failures within defined service level agreement.
Order Filter: Contact customer or internal contact to resolve blocked orders within SLA.
Order Fulfillment: Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository.
Returns & Refusals: Capture and register Returns and Refusals requests through Customer Interaction.
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
What will make you successful
University Degree level education or equivalent
5 years or more experience in leading teams in at least two of the following:
Customer Service/Call Center
Customer Facing Supply Chain
Demand & Supply Planning
Distribution / Materials Handling
Sales/Marketing
Project management experience to implementation of major projects or change programs
Nestlé

Makati City, Metro Manila
Permanent
Full-time