bpo Technical Support iGTI RECRUITMENT INC.

Description
 Attend incoming customer contacts (via telephone, email or via any other medium), log call details onto CRM / call tracking systems and perform call follow up tasks according to procedures.
 Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM / call tracking systems according to procedures.
 Deliver a consistent high level of customer service.
 Ensure correct representation of the customer's corporate and brand images in all interactions.
 Maintain product and procedural knowledge and expertise associated with supported products and brands.
 Escalate potential service issues with Supervisor or designated customer contact person / group.
 Provide cover for other First Line Agents in their absence, either within the same team or across teams.
 Liaise with Supervisor on specific projects where requested.
 Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
 Attend regular Team Meetings.
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): ,English
Availability for travel: No
Availability for change of residence: No

₱ 19,999.00 monthly ·  Cebu, Central Visayas ·  Today, 02:14 PM
Work type
Full Time