bpo - Customer Service RepresentativeUnity Communications

If Taylor Swift swapped love songs for phone calls, shed be a Customer Service Representative someone who listens, connects, and leaves people feeling like they're the main character. That's the kind of energy were looking for.At Unity Communications, we want someone who can turn ordinary conversations into unforgettable experiences. You'll be the calm voice in messy moments, the problem-solver when clarity is needed, and the reason customers leave feeling supported.Ready to help customers shake off their worries and help them feel seen, heard, and understood like every great Taylor Swift song does this role is yours to own. Apply today!How You Spend Your Eight Hours
Deliver responsive and accurate support to customers via phone calls and email
Provide product and service information aligned with client guidelines
Handle customer inquiries, complaints, and service issues with professionalism
Document all interactions in the clients CRM system or ticketing tool
Escalate unresolved issues appropriately
Meet KPIs (response time, resolution rate, customer satisfaction, etc.)
What You Must Possess
At least two years of experience in customer service
Fluency in spoken and written English with a clear accent
Excellent interpersonal and communication skills
Tech-savviness and ability to navigate multiple systems or tools
Strong problem-solving ability and adaptability in a fast-paced setting
Ability to think outside the box and find innovative solutions
Availability to work on-site during U.S. business hours
Knack for sales (preferred)
Experience supporting U.S.-based customers (preferred)
Knowledge of storage unit, RV, and boat management (a plus)
What You Shall Receive
HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization.
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, 9 AM to 6 PM CST
Hybrid work setup with on-site training
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications

Paranaque City, Metro Manila
Permanent
Full-time