bilingual IT Service Desk agent (english - spanish)Transcosmos

Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).
Duties and Responsibilities
To provide 1st line technical support; answering support queries via phone and email
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user tickets or problems and be proactive when dealing with user issues
To log all calls/chats/email in the ticket logging system and document all actions performed related to the ticket.
Continuously monitor outstanding calls or tickets and ensure that provision is made in case of your absence
Identify any service related issues and escalate to the Team Leader or IT Support member
Requirements
>2 years IT Service Desk experience
Advance computer troubleshooting skills
Excellent customer service & phone skills
With BPO experience
Fluent in English and Spanish
Willing to work on shifting schedule
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
Competitive compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more!
Transcosmos

Taguig City, Metro Manila
Permanent
Full-time