Associate technical solution specialist (collaboration)Cisco

Job Description
What You'll Do
The Associate Technical Solutions Specialist (ATSS) is a technical sales professional who provides high level technical support and guidance to customers, partners and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings.
The ATSS is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The ATSS shares knowledge and best practices throughout the GVE Community.
Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The ATSS works in a pooled fashion supporting requests Globally.
Reports To: SE Leasder
Metrics: Response time/Case Keep Rate/Service Upsell/Case closure/CSAT
Qualifications: Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.
Key Responsibilities:
Identify Opportunities
Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell.
Develop and Present Solutions:
Develop Bill of Materials (BOMs) and answer highly complex product inquiry from the customers. Assist in addressing technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.
Leverage High Value services: Demos (dCloud) and Design Assistance to help on addressing customer's product query
Deliver Demos to open up opportunities with customers
Stakeholder responsibility:
Work with Cisco Virtual Sales Teams, Cisco Field Sales team, & Cisco partners to successfully resolve all customer questions to aid in the closure of a Sales Opportunity.
Personal and Organizational Development
Passion for helping others. Perform specialized training on SME products as requested.
Help new product/services launch.
Time management.
Queue Management
Case handling - Prioritize cases as suggested by GVE AI based case assignment algorithm Skill Based Routing
SLA - Assure Response to Requester time is met.
Monitor practice queue & provide feedback as issues arise.
Practice Excellence:
Become the SME - achieve Deep dive technical expertise within Specialization.
Practice Performance - contribute to the development of the practice.
Ability to anticipate / gather / consolidate trends and communicate to Architecture Lead.
CSAT - Encourage survey participation and follow up when LSFU is encountered.
All requests must have existing Case.
Technical Excellence:
Performs & represents the network design activities with minimal assistance, effectively engages extended team for support.
Strong knowledge of/and fluency in articulating features, functions, benefits, and positioning of Cisco products, technologies, and services in reference to industry. Ability to apply this knowledge to address customer/partner network requirements.
Lead discussions concerning direct comparisons of Cisco's products and technologies against the competition specifically relating to design strategies.
Exposure to Remote Support and Collaboration processes/methodologies --- preferred.
5.Cisco Architecture & Technology Knowledge:
a. Candidate must be familiar with Cisco's Collaboration portfolio including Collaboration voice and video infrastructure (CUCM, Unity Connection, Gateways, Expressway) and endpoints, conferencing solutions (Cisco Meetings Server, TMS), Cloud Solutions (Webex, Webex Teams) and Contact Centre Express for mid-d call center opportunities.
b. Must be comfortable in pitching the business benefits of Collaboration solutions, requirement gathering and designing solutions to address customer's business needs.
c. Must be comfortable demonstrating capabilities of Webex platform and room devices.
d. Must be familiar with Collaboration Flexplan, Workspace and user connect licensing models.
e. Ability to upsell and cross sell products across Collaboration architecture.
6.Good understanding of IP Routing fundamentals and LAN Switching.
Who You Are
Basic Qualifications:
1 to 2 years of experience with IT infrastructure
1 to 2 years of design & implementation experience
Customer facing experience within presales or consulting
Presentation and communication skills both in English
Demonstrated ability to adapt to new technologies and learn quickly
Technical Qualifications (must have good skill set in 2 of the following or more):
Experience in Cisco Collaboration Infrastructure
Experience with Cisco Collaboration Endpoints and Room devices
Experience with Cisco Webex Technologies
Experience with Cisco Contact Center Solutions
CCNA Collaboration/CCNP Collaboration Certifications (Preferred)
Why Cisco
WE ARE CISCO
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're old (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.