Application Support specialistYondu

Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
Initiates functional testing for critical services as part of monitoring.
Corrects errors if any and modifies the existing software.
Upgrade interfaces by updating the hardware for better performance of the system.
Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
Acknowledge all business and customer requests and concerns and provide results in a timely manner.
Supports monthly backup and clean-up of logs.
Prepares and generates reports and statistics for live services upon request.
Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
Other job-related activities that may be assigned from time to time.
Education - College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
Related Work Experience - At least 1-2 years of working experience. Experience in the Telco industry is a plus
Knowledgeable in Unix/Linux shell scripting and basic PHP programming
Databases: MySQL/Postgres/Mongo queries
Linux Services: Apache / Nginx / PHP / Perl / Database
Must be familiar with network and system security
Must be knowledgeable in Monitoring tools (Nagios / Cacti)
Ability to troubleshoot system and network problems in Linux/Unix
Mid-Senior Level / Manager IT and Software Information Technology / IT 1 opening Bachelor's degree graduateYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you're looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you'll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You'll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we're always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time