Application Support specialist iiFujifilm

Job Category: IT, Telecom & InternetDegree Level: Bachelor's DegreeJob Description:Responsible for:
Providing application support activities for FUJIFUILM DMS customer facing Service Portal, Workflow Processing, Digital Mailbox, Content Collaboration, Enterprise Content Management (CMOD, StoreDocs, Web Services, ViewPay, SecureToken and SecureLinks), Print Management, Digital Asset Management, Outbound Email Communication, Digital Marketing and customer bespoke web applications.Extent of Authority:
Decision making within the scope of standards and procedures for role
Main Activities:
Provide application support for internal and external customers
Carry out rostered on call duties as part of a Level 2 Support team
Carry out incident and issues management
Maintain and update problem management calls
Maintain and create technical documentation
Deployment management of changes from Development, UAT and Production
Participation/Involvement in Project Management activities
Play a substantial role in providing knowledge and value to the overall quality and stability of production systems
Identify and carry out process improvements in consultation with the team manager
Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels
Carry out changes to production systems as required
Be able to undertake root cause analysis work
Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
Ensure Work Health and Safety policies and procedures are adhered to.
Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.
Key Skills and Personality Traits:Key Skills:
Strong problem solving and analysis skills
Knowledge of System Administration
Knowledge of Incident Management applications
Prioritisation and time managements skills
Proficient in using Microsoft Word and Excel
Desirable Skills:
Knowledge and experience in Windows Server, Red Hat Linux and AIX UNIX
Knowledge and experience in MSSQL Server, DB2 and Oracle
Knowledge and experience in Microsoft IIS
Knowledge and experience in WebSphere and Tomcat Web Application Servers
Knowledge and experience in IBM Content Manager OnDemand
Knowledge and experience in Dataract e5 Workflow
Knowledge and experience in Microsoft SharePoint
Knowledge and experience in F5 BIG-IP LTM
Knowledge and experience in Amazon Web Services
Personality Traits:
Strong interpersonal and communication skills
Good team player
Helpful and proactive approach to all requests for help
Qualifications and Typical Experience:
Experience in supporting business critical applications
Relevant qualification in IT or other related discipline
Some professional IT development experience
Industry certification
Special Circumstances:
Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
Must be eligible to legally work in Philippines
Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS
Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
Maintain FUJIFILM DMS and client confidentiality.
Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
May be needed to be on-call from time to time to meet requirements of the role.
Required to participate in workplace fit-for-work initiatives (including stretching programs).
Fujifilm

Taguig City, Metro Manila
Permanent
Full-time