Application Support representativeWorldpay

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% The world of finance moves fast. At FIS, we\u2019re faster. Our teams are empowered t Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% The world of finance moves fast. At FIS, weu2019re faster. Our teams are empowered to learn, grow, and make an impactu2013in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, weu2019d like to know: Are you FIS About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What you will be doing: Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs. Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. Other related duties assigned as needed. What you will need: Experience doing Product/Application support in any financial systems Documents client information and recurring technical issues to support product quality programs and product development Strong analytical skills Organizational and time management skills required Self-starter with proven ability to work independently Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skills Added bonus if you have: Background or basic knowledge in Unix is a plus but not required. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits #LI-AR3 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Monster

Makati City, Metro Manila
Permanent
Full-time