amazon seller Customer Service RepresentativeKreeayt BPO

Job Overview:
We are in search of a skilled and experienced Amazon Seller Customer Service Representative to join our team. The successful candidate must possess a robust background in Amazon Seller Central, showcasing proficiency in navigating the platform. It is imperative that applicants have in-depth knowledge of Amazon Seller Policies and are adept at implementing effective workarounds to ensure seamless customer service delivery.
Responsibilities:
Amazon Seller Central Expertise:
Demonstrate a high level of proficiency in utilizing Amazon Seller Central for managing orders, addressing customer inquiries, and ensuring overall account health.
Policy Knowledge and Compliance:
Stay well-informed about Amazon Seller Policies and proactively address any policy-related issues. Implement effective workarounds to ensure compliance while optimizing the customer service process.
Customer Inquiry Resolution:
Utilize your experience in customer service to promptly and professionally respond to customer inquiries, resolve issues, and provide relevant information. Ensure a positive customer experience to foster loyalty.
Returns and Refunds Management:
Manage the returns and refunds process, adhering to Amazon policies and ensuring customer satisfaction. Implement efficient processes to streamline return procedures.
Communication and Collaboration:
Collaborate with internal teams to communicate customer feedback and insights. Work closely with the sales and marketing teams to enhance customer engagement and satisfaction.
Qualifications:
Solid experience with Amazon Seller Central is a prerequisite; candidates without relevant experience need not apply.
In-depth knowledge of Amazon Seller Policies with a demonstrated ability to navigate policy-related challenges.
Proven experience in customer service, specifically within the Amazon marketplace.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and the ability to handle challenging customer situations with professionalism.
Familiarity with e-commerce trends and a strong understanding of the Amazon marketplace dynamics.
Kreeayt BPO

Central Luzon
Permanent
Full-time