Customer Service RepresentativeFair Trade Outsourcing

JOB DESCRIPTION
 
The Role:
Summary:
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound interactions.
The perfect candidate shall interact with customers to handle complaints, process orders, and provide information about an organization's products and services. S/he will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.
Key responsibilities
Interact with customers to handle complaints, process orders, and provide information about products and services.
Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.
Facilitate resolution of the highest level of escalated or sensitive customer complaints through verbal or written contact with the internal team
Adhere to provided scripts and FAQ responses
Learning and understanding company insurance products
Answering calls and responding to customer complaints
Accessing customer accounts and policy schedules
Providing customers with detailed information about policies and products.
Recommending available products
Forward customers to sales agents when a policy needs to be initiated or upgraded.
Typing up complaint reports.
Managing the customer complaint database
Benefits and Perks
Government-Mandated Benefits
Paid vacation and sick leaves upon regularization
Paid quarantine leaves and bereavement leaves
Health Insurance
Catastrophe Assistance
Win-a-Fridge program
English Rating Upleveling
Zero-interest loan programs
Hierarchy
You'll report to Team Lead
Team: Operations
Location: 2nd‌ ‌Floor‌ ‌Metrolifestyle‌ ‌Complex‌ ‌F.‌ ‌Torres,‌ ‌St.,‌ ‌Brgy.‌ ‌10-A‌ ‌Davao‌ ‌City
Start date: As soon as possible
Application process
Resume review
Interview with Recruitment Officer
Interview with Hiring Manager
Offer
How to apply
Click the "APPLY" button
Take English Assessment here: https://portal.rfto.net/jobs
JOB QUALIFICATION
Excellent written and spoken English communication skills without an accent are essential
Excellent phone contact handling skills and active listening ability
Outbound sales experience would be an advantage but not essential
Must have a high level of initiative and drive and
Tech-savvy
Ability to multi-task, prioritize, and manage time effectively
“Can Do” positive attitude and a will to exceed expectations
Ability to work in a team-based environment
Someone who can work unsupervised and have the ambition to become a team leader
Willing to work in a night shift schedule
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Computer Science/Information Technology
Specialization
BPO/Call Center
Customer Care Support, Customer Service - Oriented