Agency care specialistFWD Group

About FWD Life Insurance FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2021, FWD Life Insurance ranks 3rd and 5th in terms of Paid-up Capital1and Total Premium Income2, respectivel About FWD Life Insurance FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2021, FWD Life Insurance ranks 3rd and 5th in terms of Paid-up Capital1and Total Premium Income2, respectively. FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world.In the Philippines, FWD has 18 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance. For more information, please visit . 1 Statistics Life 2021 Based on Paid-Up Capital 2 Statistics Life 2021 Based on Total Premium IncomeAgency Care is designed to be the 'one-stop shop, single point of contact, first point of resolution, helpdesk center' to further strengthen the support platform. This function will cover the remaining dimensions of the elite agency experience which require focused management such as the helpdesk, appeals and exceptions, agency conflicts, promotion and validation, demotion and off-boarding, and compliance first line of defense. 1. Act as the single point of agency/SMT escalation, review, analysis, resolution, communication, and enforcement of cases raised to helpdesk as queries, simulations, availments, exception appeals, conflicts/issues, ad similar matters -Acknowledgment, case review, committee deliberation, approvals communications and enforcement -Database maintenance and analytics - participants, hierarchy and sequentiality, classification (DOU, single license, etc) , business rule correlation, values (exception amount, assymetirical risk, ageing, and graduation), portfolio value, Pareto risks , status tagging , portfolio value (economic benefits), SLA measurement -Measurement of asymmetrical risks for exception cases -Portfolio reporting to SMT, Agency Heads, CAO -Maintain database for this function to support processing and analytics 2. Administration of the agency promotion and contract validation (P&V) -Consolidate and analyse of all business rules and moratorium offers on P&V -Define and implement reporting protocols to agency, SMT, and CAO -Coordinate with Agency MIS to establish reporting parameters/functional specifications, perform UAT/QA -Conduct P&V reviews with SMT to align with other agency initiatives such as compensation, campaigns, and rewards. -Maintain database for this function to support processing and analytics 3. Administration of the agency off-boarding process -Issue demotion and termination letters (as validated by the P&V and compliance committee) -Update DMS records -Establish accountabilities, recover issued assets, facilitate debit/loan recovery (as applicable), and issue clearances -Liaise with relevant units for final pay processing, withdrawal of provident funds, and egress from other programs -Maintain database for this function to support processing and analytics 4. Act as the first line of defense to enforce codes of conduct (i.e MCG, Agency Code of Conduct, etc) -In coordination with Compliance and SMT, investigate cases (based on delegation parameters) , issue and process NTE's, drive resolution, communicate and enforce decisions. -Based on Compliance Board decisions, issue notice to InsCom for Negative Listing -Update DMS records -Maintain database for this function to support processing and analytics Privacy Notice Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice. FWD has partnered with Talocity Instasolutions Private Limited ('Talocity') to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to . When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
Monster

Philippines
Permanent
Full-time